Damaged Goods due to courier error (e.g. Broken glass): Provision of new goods free of charge. Credit issued subject to management approval. 

Quality Issues due to Piddle error (e.g. sour beer upon delivery arrival): Pickup of Goods with new goods issued in the ratio of 2 new bottles for every bottle damaged. Credit issued subject to management approval.

Late/Missed Shipment (Courier): Re-shipment of Goods at no extra cost.